Pj999's Privacy Policy — Your Data Is Secure

1 What Information We Collect

Pj999 collects two types of information from its members — information you provide directly and information collected automatically.

Information Provided Directly: Information you provide during registration, including your full name, date of birth, mobile number, email address, and payment details.

KYC verification details: A copy of your national ID, passport, or driving license for identity verification.

Automatically Collected Information: Your device type, IP address, browser type, site visit times and pages visited, and gaming activity logs.

2 How We Use Your Information

Pj999 uses collected data solely for specific, legitimate purposes. We are firmly committed to protecting your information from misuse.

• Account management: To support registration, login, and account security.
• Payment Processing: For maintaining records of deposits, withdrawals, and transactions.
• Support Services: To resolve your complaints or queries promptly and effectively.
• Security & Fraud Prevention: To detect suspicious activity and keep accounts secure.
• Legal obligation: To meet the requirements of licensing authorities and regulatory bodies.
• Personalized Experience: To recommend relevant offers and games based on your preferences.
• Responsible Gaming: To monitor unusual gaming patterns and provide timely support.

3 Data Sharing & Disclosure

Pj999 may share your personal information in limited, specific circumstances. However, we never sell your data.

• Payment Provider: Only the minimum necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• Technology Partners: Gaming software providers are given only the information required to run the games.
• Legal authorities: Information may be provided when required by court order, government directive, or licensing authority.
• Security Authority: Relevant authorities are cooperated with in investigations into money laundering or fraud.

4 Data Security Measures

Pj999 uses industry-leading technology and practices to protect your data. Our security framework operates on multiple layers.

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Firewall & Anti-DDoS Protection: Servers are protected against cyber attacks.
• Two-Factor Authentication (2FA): An additional security layer for account access.
• Regular Security Audits: Regular audits conducted by independent cybersecurity experts.
• Limited Access: Only authorized personnel are permitted to access specific data.
• Data Backup: Regular backups are maintained on encrypted servers.

That said, no organization can guarantee 100% security over the internet. It is your responsibility to keep your account password strong and to never share it with anyone.

5 Cookie Policy

Pj999 uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

• Essential Cookies: These are essential for maintaining your login session and ensuring security, and cannot be disabled.
• Functional cookies: Used to remember your language and preferences. Optional.
• Analytics Cookies: Helps us understand which pages on the site are used most. Optional.
• Session Cookies: Automatically deleted when the browser is closed.

You can delete or disable optional cookies at any time through your browser settings. However, disabling essential cookies may affect certain features on the site.

6 Your Rights

Pj999 complies with international data protection laws. You have the following rights regarding your personal information:

7 Data Retention Period

How long pj999 retains your data depends on the type of information and applicable legal requirements.

• Account information: Retained for as long as the account is active and for up to 5 years after closure.
• Transaction Records: Retained for up to 7 years as required by legal obligations.
• KYC documents: Retained for up to 5 years after verification.
• Support Chat: Retained for up to 3 years to facilitate dispute resolution.
• Cookie data: Session cookies are deleted when the browser is closed; others persist for 30–365 days.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

8 Protection of Minors

Pj999 is a strictly adults-only platform. No one under the age of 18 is permitted to use our services.

• Age is verified by checking your date of birth at the time of registration.
• Age is re-verified during the KYC process using government-issued identification.
• If an account holder is found to be a minor, the account is closed immediately.
• We do not knowingly collect any information relating to minors.

9 Third-Party Links & Services

The pj999 platform may occasionally contain links to third-party services, such as payment gateways or game software providers.

• These third parties have their own privacy policies, which are separate from ours.
• Any information you provide on third-party sites is subject to their own privacy practices.
• We regularly verify the security standards of our payment providers and only work with trusted partners.
• Game software providers receive only the minimum information necessary to operate the games.

We recommend reading the privacy policy of any third-party service before using it.

10 Changes to the Privacy Policy

Pj999 may update this privacy policy when necessary. Changes may occur due to legal updates, new services, or security improvements.

• You will be notified at your registered email address before any significant changes are made.
• The date of any changes will always be shown under the "Last Updated" section at the top of the page.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
• To request a copy of a previous version, please contact support.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team.

If your complaint cannot be resolved through us, you have the right to escalate it to the relevant regulatory authority. We are fully committed to transparency and accountability.